Product Page FAQ
GENERAL:
Mindful Box is a monthly mystery subscription service, themed around
self-care and spirituality. The boxes are dispatched on a monthly basis
and are carefully curated to ensure a completely unique experience every
time.
When you subscribe to Mindful Box, a box filled with a wide variety of
self-care products meant to rejuvenate, refresh and reset you from the
inside out, will be delivered right at your doorstep each month. You will
be billed for this service monthly until you decide to cancel your
subscription (which can be done ANYTIME and for ANY reason by simply
contacting our customer support!).
Each box contains 6-8 high-quality, hand-picked items.
Absolutely! There are no repeating items, and every month will bring
something new and exciting for you to try and enjoy!
Unfortunately, no. Our subscription boxes are not customizable at the
moment.
Absolutely! If you feel like you need some space, you can always skip a box
and get back on track later on. Simply log in to your customer portal and
navigate to "Manage My Subscription" tab. Once there, click on “Skip
Shipment."
You can also email our customer support at support@mindfulsouls.com or call us toll-free: 1 888 307-1295.
You can also email our customer support at support@mindfulsouls.com or call us toll-free: 1 888 307-1295.
Yes, you can cancel your subscription anytime and for any reason. Simply
email us at
support@mindfulsouls.com or
call us toll-free: 1 888 307-1295. You can also do it by logging in to
your customer portal and navigating to "Manage My Subscription" tab.
We'll be more than happy to replace it for you! Please email at
support@mindfulsouls.com. If possible, attach a couple of pictures of the
damaged item.
Absolutely! Your 100% satisfaction means the world to us, and if you’re
not happy with your box for whatever reason – please contact our customer
support. You can email us at
support@mindfulsouls.com, or
you can call us toll-free: 1 888 307-1295.
You can reach us via email:
support@mindfulsouls.com. If
you prefer calling us, our toll-free number is 1 888 307-1295.
SHIPPING:
Your first box will be shipped immediately, and you'll receive it within the next 2-6
days. Depending on our stocks, some items might take longer, 8-14 business
days. All the following boxes will be sent on the 7th of each month.
You may track the delivery progress of your order here: https://mindfulsouls.com/pages/track
Shipping of MindfulSouls subscription box is always FREE!
Yes! Your order will be delivered in 2-6 business days, while some items might
take longer, 8-14 business days, depending on our stocks
You can email us at
support@mindfulsouls.com or
you can call us toll-free: 1 888 307-1295. You can also do it by logging
in to your customer portal and navigating to "Manage My Subscription"
tab.
Please log in to your account and update your shipping address -don't forget to set this as your default address to make sure this will be used on future orders.
Please make sure to set your new delivery address as default.
PAYMENT & BILLING:
We currently accept all major credit cards: Visa, MasterCard, Maestro.
PayPal and SEPA payments are also accepted.
Yes. You will be charged immediately after your initial order. All future
payments will occur on the 7th of every month.
All discount codes apply for the first box only. All future boxes will
have a permanent fixed price.
Since our charges normally occur on the 7th of each month, in such cases,
to avoid charges that are too close together, your first box serves as the
next month’s box. The next charge will occur on the 7th of the following
month, and you will receive your second box 4-5 days after the charge.
Please email us at support@mindfulsouls.com or call us toll-free: 1 888
307-1295. You can also do it by logging in to your customer portal and
navigating to "Manage My Subscription" tab.
If your card is being declined, your bank may need your personal
authorization to allow an international payment to go through. We are a
Dutch business, and even though we charge in EUR, some banks still mark
our charges as international. To authorize your payment - simply call your
credit card provider.