FREQUENTLY ASKED QUESTIONS
What is Mindful Box?
Mindful Box is a subscription service that delivers a curated selection of self-care and spiritual tools to your doorstep every month. Each box contains 6-8 genuine, handpicked items, worth over $100, including:
- 2 authentic crystals
- 2 gem jewelry pieces
- 1 aromatherapy item
- mystery items & gifts
Our subscriptions are entirely risk-free, backed by our happiness guarantee and effortless returns.
How does Mindful Box work?
Once you subscribe, we send you a box of authentic, mindful treasures each month. While the subscription is on a monthly billing cycle, you are free to adjust the frequency or cancel any time, no string attached.
Why choose Mindful Box over in-store purchases or other services?
The Mindful Box subscription means more than just buying items - it's a journey into mindfulness. Experience effortless self-care as curated gems and mindful practices arrive at your doorstep, eliminating the need for time-consuming searches.
Each of our boxes brings you a monthly selection of 100% natural, ethically sourced gems and mindfulness tools, handpicked by professionals to meet your needs.
We also make sure that each crystal is cleansed and charged for your benefit. It's our commitment to authenticity, coupled with convenience and the thrill of unboxing, that makes Mindful Box an experience unlike any other.
Can I customize my box?
At this time, the content of our boxes is pre-set to ensure a premium selection process. This allows us to surprise you each month, enhancing the unboxing experience.
What if something in my box is broken?
Should you receive a damaged item, simply email a photo to email@example.com.
We'll take care of sending a replacement as your satisfaction is paramount.
Are the crystals in my box real?
Yes! We take great pride in ethically sourcing 100% authentic crystals from their native regions. Each stone in your box is a unique fusion of color, form, mineral content, and perfect imperfections. Delight in the hand-selected, unique treasures designed to enhance your self-care rituals for years ahead.
Can I cancel my subscription? If so, how?
If you have any questions or need assistance, please reach out to our friendly customer service team at firstname.lastname@example.org.
Our usual response time is within a few hours, though during peak periods, it may take up to one working day to receive a reply. Be assured, your satisfaction remains our foremost concern.
When will my box be shipped?
Your first box will be dispatched immediately post-subscription, typically arriving within 2-6 days. Future boxes are sent out on the 7th of each month.
Can I change my delivery frequency or skip a box?
Yes! You have the option to adjust the frequency of your boxes, receiving them bi-monthly, quarterly, or at other intervals. And, if circumstances demand it, you can skip a box, too!
- Log into your account
- Navigate to "Manage My Subscription"
- Adjust to your preference.
Can I offer the Mindful Box to a loved one as a gift?
Absolutely! The gift of self-love is one of the most touching gifts you could give someone or even to yourself. And whichever the case may be, you can cancel anytime. You're always in full control of your subscription, even when it’s a gift.
What happens if I resubscribe after canceling my subscription?
On resubscribing, we continue the sequence from your last box, ensuring you don't receive repeat boxes.
How do I manage my account details?
Any changes to your shipping address, payment info, or other account details can be made by logging into your account. Please remember to set any new shipping address as the default.
I'm having trouble managing my account; it says my email is invalid, but I'm already subscribed.
No worries. Simply create a profile using the same email you used to subscribe. This will link your subscription and store accounts. Use these links based on your location:
How do I cancel my subscription?
If you decide to cancel your subscription, you can easily do so by:
- Log into your account.
- Navigate to "Manage My Subscription."
- There, you'll find a simple and hassle-free cancellation option.
We understand that circumstances may change, and we're here to support you every step of the way.
PAYMENTS & SHIPPING
How does the payment work?
Accepted payment methods include Visa, MasterCard, Maestro, and PayPal. The first charge occurs at the time of subscription, while future charges happen on the 7th of each month.
Please note, the price of your first box is what you'll pay for all future boxes. Discount codes apply only to the first box.
Rest assured, your billing is automatic, ensuring a seamless and worry-free experience throughout your subscription.
What happens if my credit card is declined?
As we're based in the Netherlands, some banks might classify our charges as international, even though we bill in USD. You may need to authorize international payments with your bank.
How much is shipping?
All Mindful Boxes are shipped free of charge! Shipping from the US, your first box will reach you in 2-6 days, with future boxes being shipped on the 7th of each month with no shipping costs on your part.
I've moved and need to change my delivery address.
No problem at all! Log in and update your shipping address in your account, and don't forget to set it as your default address. That's it, all set for your next Mindful Box!
Can I get a refund if I'm unhappy with my box?
Ensuring your happiness and satisfaction is the heart of our purpose. If the Mindful Box doesn't meet your expectations, please reach out to us at email@example.com. We promise to make things right with an easy return policy in place.
Mindful Souls Returns:
1712 Pleasant St. Noblesville, IN 46060