Contact Page Manage My Subscription

I am not able to manage my account - it says: email invalid, but I am already subscribed

Please be reminded that having a subscription account doesn't create an automatic log-in account on our store page.

Create a profile with us by clicking on one of the following links, depending on your location:

US: https://mindfulsouls.com/account/register

EU: https://eu.mindfulsouls.com/account/register

AU: https://au.mindfulsouls.com/account/register

CA: https://ca.mindfulsouls.com/account/register

By creating a profile, you will be able to access your subscription and view its details. Please note that having a subscription does not automatically create an account for you.

If you have an active subscription, please use the same email address to create your profile. This will ensure that your subscription is linked to your account and you can manage it easily.

if you have already created a profile, simply sign in using the email address you used to register. This will grant you access to your account and subscription information.

I recently moved and need to update my delivery information

Please log in to your account and update your shipping address -don't forget to set this on your default address to make sure this will be use on your future orders.

I updated my address on website, why is my order going to my old one?

Please make sure to set your new delivery address on default.

I received a duplicate box and I am a subscriber with you

Our subscription is designed to work sequentially, and multiple subscription accounts will create duplicate boxes.

I only meant to order a one-time box. I did not authorize the recurring order

Once you signed and place your order for the Mindful Subscription Box, you agreed to a monthly renewal. Nonetheless, no strings attached here and you can cancel your account after your first box.

Can I cancel my subscription? If so, how?

Yes, you can cancel your subscription anytime and for any reason. Simply email us at support@mindfulsouls.com or call us toll-free: 1 888 307-1295. You can also do it by logging in to your customer portal and navigating to "Manage My Subscription" tab.

I already received this box, why on my order confirmation says I will receive this again?

Our subscription is designed to work in sequence and it is curated as a monthly surprise. We are using a default image for our letters to keep it a mystery. Please be assured, that a new box is being prepared for you and it includes well-balanced, and unique content every month of your stay, regardless of the month that you started.

This is not the subscription add-on that I ordered

Our Gemstone Jewelry Subscription Add-on and Genuine Natural Crystal Subscription Add-on work as a featured item each month that is included in your regular Mindful Subscription box. The product that is shown on our website is a default image of the item only. Rest assured that each monthly box would be unique, and there won't be any duplicates.

I ordered boxes worth of months, why I received the same boxes?

Currently, there is no option to purchase multiple subscription boxes and have them vary in content, as our boxes are curated in sequence. The subscription is designed to be charged once every month and cannot be bought ahead of time for a set amount of months.

Where's the rest of my order?

Some items are usually sent separately. Since this is a fast-moving item, your order had to be shipped from a different warehouse.

Can I skip a box and resume my subscription later on?

Absolutely! If you feel like you need some space, you can always skip a box and get back on track later on. Simply log in to your customer portal and navigate to "Manage My Subscription" tab. Once there, click on “Skip Shipment.”
You can also email our customer support at support@mindfulsouls.com or call us toll-free: 1 888 307-1295.

Can I change the delivery frequency of my subscription?

Of course! If you want to take your spiritual journey easier, you can receive your box every 2, 3, or 6 months.

Once there, click on “Cancel My Subscription” and choose “Other reason.” Don't bother writing anything, simply click next!

You can choose to skip the next box or continue clicking on “No Thanks” Now you will be able to change your subscription delivery frequency!

Can I pause my subscription and resume it later on?

Yes! You can pause your subscription for 2, 3, or 4 months and get back on track where you left it

Once there, click on “Cancel My Subscription” and choose “Other reason.” Don't bother writing anything, simply click “Next.”

You can choose to skip the next box or continue by clicking “No Thanks.”

You can now change the delivery frequency or continue by clicking “No Thanks.”

Now you can pause your subscription for up to 4 months.

Why did I not earn any rewards points?

You will need to create a profile on our website to start earning points. Please visit the following link to create an account: https://mindfulsouls.com/account/register